Verbal Judo Course
Larry Wheaton is the Canadian Associate for the Verbal Judo Institute.
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If you are interested in having your organization receive this valuable training please contact Larry for details and information. Please see the PDF information for course options and price:
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If you are interested in taking this course individually, please go to www.verbaljudo.com for available dates of this 8-hour online course.
Verbal De-escalation (Tactical Communication)
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Verbal Judo is a gentle, yet powerful, method of persuasion that helps to avoid, resolve and manage resistance by using presence and words, to resolve conflict or close a deal with a customer. Verbal Judo teaches us how to listen and speak more effectively, by engaging people through empathy (the most powerful word in the English language) and to use proven strategies that allow us to successfully communicate to take the upper hand in most contacts, regardless of the kind of day people are having.
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What differentiates Verbal Judo from other communication systems is that it offers practical solutions that works even when people are under pressure. It provides techniques and 'conditioned' responses that have been extensively tested in the field. The Verbal Judo philosophy is simply this; when you react, the event controls you, if you respond, then you control the event. When staff are tactically trained, the threat of conflict, violence and litigation is greatly reduced. When you make Verbal Judo an essential part of your business, it will allow you to have more productive days thereby increasing the value of your business and the quality of your life. Participants in the Verbal Judo program will learn a gentle approach to being in control of situations without creating stress, without frustration, and without continued conflict, while at all times treating everybody with dignity and respect, ensuring that everybody wins!
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